Technical Support Channels

  • 1 hour ticket response time

  • A 1–Hour Ticket Response Time Guarantee

  • We offer a 60 min response warranty for any ticket or e–mail that you send to our support team. We’ll quickly respond to all the general enquiries and forward right away the case to our server admins in case any further assistance is required. If you take advantage of our Administration Services package, we’ll execute any of the included server administration services at a time that has been discussed with you upfront.

  • Top quality support service

  • A Topflight Tech Support Service

  • We’ll be online for you 24x7 to answer any queries that you may have about our Web Hosting Control Panel or any of the applications that we have installed for you on the dedicated hosting server. If you also require help handling server management procedures, you can have a look at our Administration Services package, which includes backup hard disk drive storage space, weekly Operating System updates, server monitoring and restarting procedures, as well as troubleshooting and installation services

  • Intuitive help center

  • An Intuitive Help Section

  • We have equipped the Web Hosting Control Panel with a comprehensive knowledge base, which features extensive explanations of all its features and functions. Additionally, we have made in–depth video tutorials that will further demonstrate to you how to carry out a particular operation or troubleshoot a commonly encountered issue. The educational articles and the tutorial videos are readily reachable from every Web Hosting Control Panel section via the Videos and Help buttons situated in the top right corner.