24/7 Customer Support in Shared Web Hosting
All our Linux shared web hosting services include 24/7/365 pre-sales, customer and technical support, so no matter if you're inquiring for our website hosting solutions before you make an order or you're an existing customer and you have a question or some issue, you will be able to contact us at any time, which includes holidays and weekends. We have multiple channels to contact us - several phone lines around the globe for your convenience and live chat support for pre-sales, billing and basic questions; email messages as well as support tickets for more complex issues or any issues which require additional time to investigate and take care of. Unlike many other website hosting suppliers, our trouble tickets feature a guaranteed maximum response time of only one hour, therefore regardless of what the problem is, it will be resolved on time and you will not waste days so as to get something fixed.
24/7 Customer Support in Semi-dedicated Hosting
All the Linux semi-dedicated hosting services that we offer feature 24/7 customer and tech support, so no matter what issue you have, you're able to contact us and we will assist you right away. Our guaranteed response time for each e-mail message or support ticket that you open via your Hepsia web hosting Control Panel is just one hour; usually the reply time hardly ever is more than 20 min. In addition, we provide phone support with multiple local numbers around the world plus a live chat, so you'll be able to contact us and receive more details about our solutions even if you do not have an account yet. We are able to assist you with any kind of question or a difficulty you may have - payment methods, plan features, email configuration, website hosting account settings, etc. If you use our services, you will never have a situation where you have to wait for a couple of days to get a problem resolved like you will have to do with many other companies.
24/7 Customer Support in VPS
Each and every virtual private server package that we provide features 24/7 customer and technical support, therefore in case you encounter any problem with the pre-installed software on the machine or you have any kind of pre-sales or basic questions, you'll be able to get in touch with us at any time, even holidays and weekends. For your convenience, we supply different methods of communication - phone support with a couple of local numbers globally, live chat, email messages and a ticketing system, which is accessible through the VPS billing Control Panel. The last two options are intended for time-consuming or more complex tech matters as it is easier to monitor what is going on. The maximum guaranteed reply time for all of the email messages and tickets is 60 minutes, however it rarely takes that long to get support. When you acquire the Managed Services upgrade that we offer, our administrators can also help you with any third-party software difficulties.
24/7 Customer Support in Dedicated Hosting
If you obtain a dedicated server through our company, you'll be able to get in touch with us anytime using various channels and the maximum time that you will have to wait for an answer is approximately one hour, which means that you can forget about waiting an entire day. Our customer and technical support service is accessible 24/7 regardless of whether it's a holiday or a weekend and we will help you with anything related to the apps which are pre-installed on your server. To get in touch with us about a tech issue, you are able to open a support ticket from the Help section of your billing Control Panel or you could send us an email message. In case you have any basic questions or you would like to find out about our solutions before you order, you can also use our live chat or you could call one of the local phone numbers that we have in different countries around the world. When you'd like to have support for third-party software that you are unable to install or operate effectively, you'll be able to add the Managed Services upgrade to your current package and our system administrators will assist you.