If you have ever had a shared web hosting account before or you've dealt with any other online service, you're probably well aware from your own experience that for many things it's better to speak with a live person over the phone than to exchange support tickets or email messages. If you'd like to know more about a specific service before you order it or when something small needs to be done, for instance, it is far easier and a lot faster to do it in real time. If you're given the option to get hold of representatives by phone, it's also very likely that you're working with a real web hosting supplier, not a reseller. The level of support that you can get on the telephone varies between different suppliers - from standard matters to experienced technical support. Usually most of the providers supply pre-sales assistance and 1st level phone support, while more complicated technical matters are managed via e-mail and tickets.

Phone Support in Shared Web Hosting

We believe that the option to speak with a live agent is rather important, for that reason we have 3 support lines worldwide (Australia, USA and UK) and you have the option to reach us over the phone for fourteen hours every day. In case you consider acquiring one of our Linux shared web hosting services, for example, you will be able to give us a call and learn more about our services before you order in order to be sure that we do match all system requirements for your sites. After your purchase, you'll be able to get in touch with us about any kind of sales and billing problems you may experience, or get any type of general or basic technical information that you need. We have tried to find the perfect balance between telephone and ticket support, so for solely technical issues you will have to use our ticketing system, that will make it easier to keep track of the communication along with any new developments in the resolution of your issue.

Phone Support in Semi-dedicated Hosting

We offer live phone support 14 hours per day as a part of the support services for every single semi-dedicated server plan that we offer. Due to the fact that some issues are more complex and time-consuming, you'll need to open a ticket in case you experience such an issue, still for all of your general, billing or minor tech issues you can always call us and we will assist you without delay so as to save you the time you'll need to spend on opening a ticket. Even if you do not have an account yet, you're able to find out whether you can host your sites on our advanced cloud platform or you can get any other general information about our semi-dedicated services. We now have local phone numbers in the U.S.A., the United Kingdom and Australia as well as an international number, so that you'll be able to call the one that is nearer to your location.