If you’ve ever got any questions about your hosting package or if you experience a problem with your sites, you will have to touch base with the respective web hosting provider’s help desk support team. It may not matter how fast they will answer when you've got a question of a general nature, but a problem such as an aborted web app update, for example, may lead to your website becoming broken or unavailable on the web. And the longer you wait for the support team to get back to you, the longer the site will be down. If you offer goods or services online, any downtime will disruptively influence your site and you can lose current or potential visitors. A lot of hosting providers, chiefly resellers, handle trouble tickets and emails within 24 hours, but in the digital world this is much too long, since clients will hardly ever revisit a website that is not working properly over lengthy intervals.

One-Hour Response Guarantee in Shared Web Hosting

If you are using any of our Linux shared web hosting services and you’ve got an inquiry or confront a certain obstacle, you can contact us 24x7x365 by posting a customer support ticket or by sending an e-mail and we guarantee that you’ll get a reply in less than an hour. In case the issue can be solved, we will do it before we respond, whilst in case there is something that you have to do on your end, we will provide you with all the needed details – what settings to check, what workable solutions to try out, and so on. Typically, you’ll obtain an answer within maximum half an hour, which means that waiting around for hours and hours on end or even for more than 1 day to obtain help is something impossible. Our 60-minute reply time guarantee applies to any question that you might have – general, technical or billing.

One-Hour Response Guarantee in Semi-dedicated Hosting

We guarantee that if you post a technical support ticket through your web hosting Control Panel or send an email concerning your semi-dedicated server, you will receive a response within less than 1 hour. You can touch base with us whenever you like with regard to technical, general or billing matters and due to the fact that we’re available to you 24x7x365, you will always get help in a well-timed fashion. Depending on the specific issue or question, we will supply you with more information, fix the obstacle if it’s been caused by something that’s within our reach or tell you what steps to take if you need to configure a particular setting for a software app that we cannot access. You can just forget about waiting around for a day for every reply. Actually, in the majority of cases we answer emails and tickets within no more than 20 to 25 minutes.