There are several ways in which you can contact the hosting company whose services you’re using, but the one that you’ll invariably find no matter which company you choose is a ticketing system. It is the easiest communication channel for a variety of reasons. If no support staff representative is available at the moment and they are all busy, a telephone call may not be answered, but a ticket will invariably hit home. Also, you can copy & paste large pieces of information without the need to worry about printing errors, and if a particular problem requires more time to be sorted out or a number of responses need to be exchanged, all the info will be in the same location, so either party can always see the comments written by the other one. The negative aspect of using tickets to contact your web hosting company is that they are usually separate from the web hosting platform, which means that if you need to provide information or to adhere to instructions, you will need to use at least two separate admin interfaces and this number may increase if you wish to administer a handful of domains. Also, a lot of hosting providers reply to tickets after hours, or even once in every twenty four hours, and for you as a client, this simply means wasted time while awaiting an answer.

Integrated Ticketing System in Shared Web Hosting

Our Linux shared web hosting services feature an integrated support ticket system, which is an essential part of our custom Hepsia hosting Control Panel. In stark contrast with other comparable tools, Hepsia will enable you to manage everything connected with the web hosting service itself in the exact same place – payments, web files, e-mails, trouble tickets, etc., avoiding the need to use different admin consoles. In case you’ve got any technical or pre-sales questions or any difficulties, you can open a ticket with just a couple of mouse clicks without ever logging out of your Control Panel. In the meantime, you may choose a category and our system will present you with a number of informational articles, which will give you additional info and which may help you resolve any particular issue even before you actually send a ticket. We guarantee a support ticket response time of no more than 60 minutes, even if it is a weekend or a legal holiday.

Integrated Ticketing System in Semi-dedicated Hosting

In case you have a semi-dedicated server account with us and you wish to touch base with our help desk support staff members, you’ll be able to post a support ticket directly from your Hepsia Control Panel instead of using a totally different help desk support platform like you will need to do with the majority of web hosting companies on the marketplace. Our integrated trouble ticket system will permit you to submit a new ticket without difficulties and to search through older tickets using an intelligent search box. Besides, you will be able to check the relevant knowledgebase articles that our system will present you with depending on the category that you pick for your new ticket. You can do all the aforementioned operations without leaving your Hepsia Control Panel at any moment, which means that in case you encounter any complication or have a question, you can contact our support engineers and resolve the problem in question in no more than 1 hour using a single support platform.